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Moov Support

Last updated: 7 October 2026

Need help with Moov? Email support@moovhome.co.uk and a real person will get back to you. Tell us the email address you signed up with and what's going wrong. A screenshot helps.

If anyone is in immediate danger, call 999 first.

Common questions

How do I report or block someone?

Open their profile, listing or your chat with them, tap the menu, then Report or Block. Blocking stops them seeing you or messaging you. Our Reporting and Complaints page explains what happens next.

I forgot my password

On the sign-in screen, choose email, then tap Forgot password? We'll email you a link to set a new one. If you signed up with Apple or Google, sign in the same way again instead.

How do I delete my account?

In the app, go to Profile > Delete account. This deletes your profile, listings, messages and matches. Our Privacy Policy explains the small amount of data we keep and why.

Can I use Moov if I'm under 18?

No. Moov is for adults only.

Does Moov charge anything?

No. Moov is free to use.

Other ways to reach us

Moovhome Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Company number 17467720.